The services below are the on-site services provided by Bakersfield Family Medical Center and Heritage Physician Network. For a list of our off-site specialty services, please visit the Meet our Providers section.
Just click on any of the services listed below and we will provide you with a brief explanation for your convenience.
Patient CareDisease Management Program
The Disease Management Program focuses on monitoring and improving adherence to treatment plans by emphasizing patient education, and actively monitoring those members most at risk for signs and symptoms of decompensation.
Members are identified as having HF and Diabetes through claims data, high risk assessments, and referrals from utilization management, case management, a PCP or even a specialist. Participation in the Program by members is voluntary and there is no additional cost to members.
Enrolled members are offered information and receive educational materials about their disease and how to appropriately manage their symptoms more effectively. They are given a better awareness and understanding of their condition by addressing lifestyle changes, current medication information, and even provide support to help prevent complications, exacerbation or the development of other health problems not associated with their chronic condition.
For more information or to refer a member to the BFMC Disease Management Program, contact the Quality Management department at (661) 846-4806.
The Education programs include one-on-one and group sessions with an RN and trained specialists. Health Education materials and a video library are available to assist you with answering your questions and most services are available without a referral from your physician.
Give us a call at 661-846-4650, we are happy to provide you with quality Health Education resources.
Here are some helpful Health Education resources:
All members receive educational materials about their disease. You will receive material in the mail or may obtain it at your doctor’s office. Your doctor may refer you or you may refer yourself to your Health Plan’s Disease Management Program where a health professional will assist you to appropriately manage your symptoms more effectively.
Health Plan Disease Management Resources
To talk to your Health Plan representative today, please refer to the telephone numbers listed below:
Blue Cross/ Blue Shield:
800-522-5560 or 800-7834582;
Cancer patients may call 888-264-8648
800-249-6510 (HMO) or 877-888-3091 (PPO)
800-641-7761 (HMO, PPO, and EPO);
888-231-9473(Aim, Healthy Families)
800-327-2133 (Behavioral Health)
800-915-9159 (Secure Horizons)
Quality Improvement Program: The Philosophy of Bakersfield Family Medical Center/Heritage Physician Network/Coastal Communities Physician Network, Quality Improvement Department is to monitor continuous quality improvement programs and appropriate utilization of resources to its members & The Quality Improvement Program is designed to achieve congruence with the following goals:
- Quality Health Services
- Efficient and Effective Health Care Services
- Resource Management
- Customer Satisfaction
- Provider Orientation and Update Regarding Quality Improvements
Bakersfield Family Medical Center/Heritage Physician Network/Coastal Communities Physician Network. has a Quality Improvement program that is responsible for the development and reporting of quality initiatives. These are improvement guidelines for the care of BFMC/HPN and CCPN Commercial and Medicare members. The Quality Improvement program is used throughout BFMC/HPN and CCPN and each department is responsible for meeting set performance standards, reviewing processes and procedures, to ensure we provide excellent service to our members and providers.
Bakersfield Family Medical Center/Heritage Physician Network/Coastal Communities Physician Network composes an annual Quality Improvement Program and work plan. The Quality Improvement Program specifies the programs goals, objectives, scope, and organization structure as well as performance standards. If you would like more information regarding the BFMC/HPN/CCPN Quality Improvement Program, please contact the Customer Service department at (toll free) 800-763-7732.
Priority Care and ‘Choices’ are specialty programs designed to meet the complex needs of our high-risk and chronically ill clients.
In Priority Care you will find a dedicated team of specially trained professionals who are assigned to care for this special needs population. The team works in full collaboration with your primary care physician (PCP) and specialists. Our goal is to optimize the health status of our patients in the acute phase of illness or exacerbation of chronic disease; thus, preventing a decline which could result in hospitalization. Following improvement and stabilization the patient resumes routine care with their PCP.
This program helps guide patients and their families through the difficult journey of debilitating and progressive chronic illness. The Choices team includes specialized physicians and nurses who will explain all treatment options, respect and support the decisions of our clients. Our mission is to provide excellence in palliative treatment by assisting the patient and families in understanding long-term care planning and life options.
Individualized care is the key to the success of this valuable service. The patients are contacted and medication instruction is provided and the date for their next laboratory test is scheduled.
There are approximately 500 active patients currently enrolled in this innovative program.
For the convenience of our patients, Bakersfield Family Medical Center and Heritage Physicians Network provide an on-site California State licensed and CLIA approved laboratory. Our laboratory offers a wide variety of services including clinical chemistries, hematologic, urinalysis, serological and microbiological testing. The laboratory accepts lab requests from all Bakersfield Family Medical Center and Heritage Physician Network providers. All test results are electronically transmitted directly to your physician.
Our highly experienced phlebotomists are certified in venipuncture techniques and procedures, and are available to assist you with all of your laboratory needs.
On-site Lab Services
Hours of Operation
BFMC - MAIN LOCATION
4580 California Avenue
Bakersfield, Ca 93309
Hours: Mon-Fri 7:00am-5:00pm
BFMC - NORTHWEST LOCATION
3400 Calloway Drive, Bldg 400
Bakersfield, Ca 93312
Hours: Mon-Fri 8:00am-5:00pm
(Closed for lunch 12:00pm-1:00pm)
BFMC - NORTHEAST LOCATION
5601 Auburn Street, Suite A
Bakersfield, Ca 93561
Hours: Mon - Fri 8:00am-5:00pm
(Closed for lunch 12:00pm-1:00pm)
BFMC - LAKE ISABELLA LOCATION
6425 Lynch Canyon Drive
Lake Isabella, Ca 93240
Hours: Mon - Fri 8:00am – 5:00pm
(Closed for lunch 12:00pm-1:00pm)
Oaktree Medical Group
432 South Mill Street
Tehachapi, Ca 93561
Hours: Mon-Fri 8:00am – 5:00pm
Courtyard Family Medical Group
1040 7th Street
Wasco, Ca 93280
Hours: Mon - Fri 8:00am-4:00pm
(Closed for lunch 12:00-1:00pm)
1206 High Street
Delano, Ca 93215
Hours: Mon - Fri 8:00am-5:00pm
107 Adkisson Way
Taft, Ca 93268
Hours: Mon - Fri 7:30am-4:30pm
(Closed for lunch 12:30pm-1:30pm)
Growing up, physically and emotionally, is a process that requires nurturing and care. This is exemplified by the fact that each of our physicians is board certified by the American Board of Pediatrics.
Our philosophy of care is also centered on the knowledge that total pediatric and adolescent care today consists of much more than flu shots and runny noses.
Today’s health care is oriented towards keeping your child well physically and emotionally.
- We accept virtually all insurance
- Friendly bilingual staff
- Walk-ins welcome
- Pediatric Certified Registered Nurse on duty who can be called with questions and concerns
- After business hours, Urgent Care is available to treat all ages open 7 days a week, 365 days a year from 8:00am to 9:00pm
- On-site pharmacy for your convenience
Dr. Maria Santos
Dr. Bharati Shah
4580 California Avenue
Hours of Operation 8:00 am – 5:00 pm (closed 12-1)
BFMC/HPN is pleased to have a highly qualified Podiatrist on staff; Lisa Banks, DPM, who is dedicated to the treatment of foot disease, injury and defects. Our professional staff is available to provide you with comprehensive foot and ankle care and are able to perform minor and major foot surgery. Common conditions that are treated include; toenail fungus, diabetic foot care, hammer toe and plantar fasciitis. Our team of experts is available to provide you with preventative-care education in a professional and compassionate manner. Dr. Banks is conveniently located at BFMC, 4580 California Avenue, Bakersfield.
Hours of Operation
Monday – Friday 8:00 am – 5:00 pm
Services include: wound care, IV infusions, therapeutic phlebotomy, injections, allergy tests, ear lavage, hearing tests, pulse ox and 24-hour Holter cardiac monitor testing. Durable medical equipment is available for patients when prescribed by their physician.
As a patient of BFMC/HPN, you have the convenience of utilizing Truxtun Radiology’s 6 community locations, in addition to our on-site facility at our Northwest/Calloway location. We also offer mammography performed by our caring and knowledgeable technicians at our California Avenue location. All staff is State and Nationally licensed to ensure the best radiographic imaging possible.
Truxtun Radiology locations: Routine X rays, mammography, all other diagnostic services (CT, MRI, etc.) Walk in visits welcome. 8am-5pm M-F
California Avenue location: Mammography appointments. Please call 661-327-4411 to schedule. 8am-5pm M-F
Northwest/Calloway location: Routine X rays only. Walk in visits welcome. 8am-4:30pm M-F
Open to BFMC and HPN patients
Did you know that as a member of BFMC / HPN you have the option of using a BFMC Physician Assistant for your routine gynecological needs? The well woman appointment includes the annual female physical exam including Pap smear, breast examination and mammogram.
You are encouraged to seek care from a member of the OB/GYN panel for non-routine gynecological problems and all obstetrical care.
24 Hours - 7 Days a week Weekends & Holidays
If you have any health-related questions, illness call BFMC at 661-327-4411. We will be happy to assist you. We are also available to assist you with making emergency care arrangements when necessary.
BFMC and HPN value your business! We realize that you, our client, have a wide range of choices when it comes to selecting a health care provider. As an organization, we continually strive to earn your loyalty, and dedicate ourselves to being masters at Caring for our Customers.
We provide on-site Customer Service Representatives to assist our patients. As a part of your BFMC experience, you will be greeted by our concierge who is conveniently located at the front door. He will assist you with directions, and help answer your questions and concerns.
BFMC and HPN also provide friendly Customer Service Representatives that can be conveniently contacted by phone. Do you have a question about your insurance eligibility, choosing a physician or about a bill you have received? We are here to serve you.
Our friendly receptionists, ward clerks and Medical Assistants will greet and care for you in the clinical areas. Our entire staff work as a team to insure that your healthcare issues are resolved.
How can we help you?
Call 1-800-763-7732 for 24-Hour Customer Service
On-Line Healthcare information
Did you know that BFMC/HPN has a Utilization Management Department dedicated to assisting you with inquiries you may have regarding referrals to specialists or any other provider required to address your healthcare needs? The Referral Coordinators in the Utilization Management Department will review the recommendations of your Primary Care Physician and coordinate the link to a medical provider to ensure that you receive appropriate medical care based on your individual health care requirements.
Someone is always available to assist you in person when you visit the Utilization Management Department located on the third floor of the 4570 California Avenue BFMC Administrative Building, Monday through Friday, 8:00 to 5:00 pm. You may also receive assistance over the phone by calling (661) 846-4754.
Bakersfield Family Medical Center/Heritage Physician Network requires that physicians and health care professionals make medical decisions based on member’s medical needs. We do not compensate anyone for denying coverage or service, and we do not use financial incentives to encourage denials of any needed medical service. To prevent inappropriate decision making BFMC/HPN monitors for under – and over utilization by analyzing data to identify causes and then takes actions to correct any instances of potential or actual under- or over utilization.
The BFMC and HPN Volunteer program provides you with many opportunities to serve in a small group or in a large group setting.
- Greet and assist patients or work behind the scenes performing clerical support
- Meet new friends
- Flexible schedule according to your availability
- Special Volunteer luncheons
- Annual Volunteer recognition Luncheon
- Holiday party
- Working in a medical center with an excellent reputation
For more information please contact the Human Resources Department at 661-846-4620.
Preventative CareBreast Cancer Screening
If you are a female age 35-49, every 1-2 years, 50 through 69 years who does not have a mammography screening within the prior two years, please schedule an appointment with your primary care physician to have a mammography screening.
According to the recent studies, for women in the United States, breast cancer is the leading cause of cancer incidence and the second leading cause of cancer death. In the coming year, an estimated 190,000 new breast cancer cases will be diagnosed, and more than 40,000 women will die of breast cancer.
Current estimates are that one in eight women will develop breast cancer in her lifetime. Mammograms can detect abnormalities between 60 and 95 percent of the time, and 96 out of 100 women will live for five years or more if their breast cancer is found at an early stage. Risk factors for breast cancer include age, family history, early menarche (age 12 years or younger), late menopause (age 55 or older), late age at first pregnancy (age 30 years or older), or diet, and alcohol consumption.
If you are a female age 21 through 64 years who does not have a cervical screening within the prior three years, please click here to schedule an appointment with your primary care physician to have a cervical screening.
According to the recent studies, about 55 million cervical cancer screenings are performed in the US each year. Approximately, 3.5 million (6 percent) are abnormal and require follow-up. These abnormalities can be treated before cancer develops. Fewer women die each year from cancer of the uterus because they have had regular screenings and exams.
If your children do not receive certain recommended vaccines by age 2, please go to the certain recommended vaccines page and select the immunization item to schedule an appointment with your primary care physician for the vaccination.
According to the recent studies, approximately 1 million children still need one or more of the recommended vaccines to be fully protected. If a child is not vaccinated and is exposed to a disease germ, the child’s body may not be able to fight the disease. Before the existence of vaccines, many children died from diseases that vaccines now prevent, such as whooping cough, measles and polio. Those same germs still exist today, but vaccinated children are protected.
If you are a patient age 18 through 75 who was hospitalized and discharged between mm/dd/yy and mm/dd/yy with an acute myocardial infarction (AMI), coronary artery bypass graft (CABG), or percutaneous transluminal coronary angioplasty (PTCA) and does not receive a screening for LDL-C on or between 60 and 365 days after discharge, click here to schedule an appointment with your primary care physician to have the screening for LDL-C.
According to the recent studies, unhealthy blood cholesterol levels are a major risk factor for heart disease--the number one killer of American men and women. A desirable “total cholesterol” reading is less than 200 mg. LDL-C is the “bad cholesterol” because it deposits cholesterol in the artery walls. It is recommended to keep this number under 130 mg/dl.
If you are a patient between the ages of 18 through 75 who is identified as diabetic and does not have an HbA1c test, click here to schedule an appointment with your primary care physician to have an HbA1c test.
According to recent studies, reducing your HbA1c levels has a direct effect on reducing the complications of diabetes, such as kidney failure, blindness and/or nerve damage. The amount of A1c in your blood reflects your blood sugar for the past 120 days. It is used along with daily blood sugar checks to help develop a treatment plan to keep you healthy.
Comprehensive screening exam
To promote preventive care and wellness. If you are between the ages of 19 and 39, please have this exam every three years. For ages 40 through 64, please have the exam every two years, and every year if you are 65 or over.
You should test more frequently if you are at high risk for heart disease. If you are between the ages of 19 and39, please have the test every three years. For ages 40 through 64, please have the test every two years, and at your doctor's discretion if you are 65 or over.
Chlamydia (STD) screening
To test for chlamydia in sexually active adults. Females: every year up to age 24. Thereafter, at the doctor's discretion, based on risk.
To test for diabetes at the doctor's discretion. Once at age 45, then every three years if results are normal, at the doctor’s discretion.
Stool blood (fecal test)
To detect colorectal cancer. Please have the test every year after age 50.
Digital rectal exam (DRE)
To test for rectal cancer. Please have the exam every year after age 50.
To test for colorectal cancer. Please have the test every three to five years, beginning at age 50.
To protect against diphtheria and tetanus. Please have the vaccine every ten years.
High-risk individuals (such as those with pregnancy, diabetes, or asthma): once per year with your doctor's recommendation. Please have the shot every year at age 65 or older.
To protect against pneumonia. If at high risk, with your doctor's recommendation. For 65 and over, have the vaccine once. Repeat at your doctor's discretion.
To check for lumps and abnormalities. Females: Please perform the self-exam monthly.
Breast exam by doctor
Manual exam to detect breast cancer. Females: Please have the exam every year.
Early detection of cancer. Females: Please have the test every one to two years starting at age 40.
Cervical cancer screening/pelvic exam
To detect cervical and ovarian cancer. Females: Please have the exam every year. If negative after three consecutive tests, at the doctor's discretion.
To determine rubella immunity. Females: Please have the test one time prior to your first pregnancy.
Osteoporosis, menopausal/postmenopausal for osteoporosis (risk screening)
To identify those at risk. Females: Please have the test every two years, if medically indicated.
- Certain medical conditions such as chronic obstructive pulmonary
- disorder (COPD), Cushing’s disease, gastrectomy, inflammatory
- bowel disease (IBD), rheumatoid arthritis, and others.
- Certain medications such as anticonvulsants (phenobarbital, phenytoin), corticosteroids* (prednisone, dexamethasone, methylprednisolone), immunosuppressants, lithium, total parenteral nutrition, and others. *Note: If you do take corticosteroid drugs, its deleterious effects on bone density may be reduced by supplementation with 45 mg/day of vitamin K2 (as MK4).
- Family history of osteoporosis
- History of falls
- History of prior fracture
- Impaired eyesight (increases risk of falling)
- Inadequate physical activity
- Long-term low calcium intake
- Poor nutrition
- Weight less than about 120 pounds
- Sharp decrease in estrogen at the onset of menopause
- Low bone mass
- Deterioration of bone tissue, leading to bone fragility
- A consequent susceptibility to fracture
To detect testicular cancer. Males: Please perform the self-exam monthly.
Prostate-specific antigen (PSA) and DRE for prostate cancer
Blood test to detect prostate cancer. Males: Guidelines vary, please discuss with your doctor.